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7.6
TRUSTED

Traze Review 2024: How Good Is Traze?

(8 customer reviews)
7.6/10 (Expert Score)
Product is rated as #2
Trust
8
Fees
7.5
Platforms and Tools
7.5
Customer Support
7.6
Tradeable Instruments
7.6
Account Types and Terms
8
Deposit and Withdrawals
8
Research and Education
5

Traze Overviews


Traze is a regulated online broker offering various financial instruments, user-friendly trading platforms, and tailored account types to cater to traders of all experience levels. Even though they are relatively new on the scene they have made an impact. This review goes over what sets them apart.

Traze Review 2024: How Good Is Traze?

Traze is a promising new forex and CFD broker that’s quickly gaining traction in the trading world. Regulated by top-tier authorities like the FCA and ASIC, Traze offers a secure and reliable trading experience for both novice and experienced traders. With a strong emphasis on client protection, the broker provides negative balance protection on all account types and coverage under the Financial Compensation Scheme (FSCS) for eligible clients.

Traze’s commitment to seamless transactions is evident in its wide range of deposit and withdrawal options, making it convenient for traders across the globe. Additionally, the broker’s customer support is available 24/7 through various channels, ensuring that assistance is always at hand.

Although retail clients might find the current lack of promotions disappointing, Traze’s overall offerings make it a compelling choice for those seeking a safe and reliable trading experience. While the broker may still be relatively new in the industry, its partnership programs for Introducing Brokers and Affiliates demonstrate its dedication to growth and collaboration. Let’s see how good this relatively new broker is compared to other giants in the industry.

Broker Feature Overview
Type of Broker STP, ECN Broker
Regulation & Licensing FSA, FCA
Applicable Countries Not Allowed To Trade
  • North Korea
  • Iran
  • Canada
  • USA
  • Syria
Assets Offered Forex, stocks, commodities, indices, crypto
Platforms Available MT4, Traze Mobile App, MAM services
Mobile Compatibility Yes
Payment & Withdrawal Options
  • International bank transfer
  • Local bank transfer (Southeast Asia)
  • Credit/debit card (VISA and Mastercard)
  • E-wallets (Skrill, Neteller, Perfect Money)
  • The original payment method used for a deposit (up to the amount deposited)
  • Bank account (for profits and excess amount)

Facts About Traze
  • Regulated by FCA, FSA and FSP
  • Negative balance protection on all account types
  • Financial Compensation Scheme (FSCS) coverage for eligible clients
  • Wide range of deposit and withdrawal options
  • 24/7 customer support
  • Partnership programs for Introducing Brokers and Affiliates
  • Over 100 trading instruments
  • Fast execution: <1m/s
  • Operates internationally
  • Top-tier security practices
  • Neutral and transparent trading environment
  • Leverage up to 1:2000
  • Trading platforms: MT4 (Windows/Mac/Mobile) and Traze mobile app
  • 24/7 live market access
  • Diverse asset classes: Crypto, Forex, Shares, Bullion, Metals, Indices, and Commodities
  • Multiple account types for varying levels of experience: Cent, Standard, and ECN
  • Traze Trader app for on-the-go trading
  • Copy Trading feature for replicating top performers
  • Partnerships: Introducing Brokers and marketing affiliates
  • Presence across 3 continents with multi-lingual teams

Pros and Cons


PROS
  • Regulated by top-tier authorities (FCA and ASIC)
  • Negative balance protection on all account types
  • Financial Compensation Scheme (FSCS) protection up to £85,000
  • Wide range of deposit and withdrawal methods
  • 24/7 customer support through various channels
  • Partnership programs for Introducing Brokers and Affiliates
  • User-friendly and intuitive trading platform (MetaTrader 4)
CONS
  • Limited promotional and special offers for new clients
  • Not available in certain countries due to regulations and restrictions
  • No promotions currently available for retail clients
  • Broker relatively new in the industry

Is Traze Safe? Broker Regulations


Traze is a relatively new online trading brand offering regulated forex and CFD trading services to clients worldwide. Despite being new to the market and not yet having garnered any awards or Trustpilot scores, Traze has established itself as a trustworthy platform, primarily due to its strong regulatory framework.

Traze operates through two regulated companies: Zeal Capital Market (UK) Limited and Zeal Capital Market (Seychelles) Limited. When you open a trading account with Traze, you become a customer of either one of these two entities, both of which are licensed and authorized.

Zeal Capital Market (UK) Limited: This company is authorized and regulated by the UK’s Financial Conduct Authority (FCA) under the Firm Reference Number 768451. The FCA is a well-respected regulatory authority, ensuring the broker adheres to strict guidelines and maintains high professionalism. You can verify the company’s FCA authorization on the Financial Services Register by visiting this link here.

Zeal Capital Market (Seychelles) Limited: This company is regulated as a Securities Dealer by the Financial Services Authority (FSA) of Seychelles under license number SD027. The FSA ensures that the broker complies with regulatory requirements and operates in a transparent manner. You can find the company on the FSA’s list of regulated entities by visiting this link here.

Traze is licensed in South Africa as Traze (Pty) Ltd Company, Registration Number: 2016/164943/07. Its registered address is at Dock Road Junction Cnr Dock Road and Stanley Street V&A Waterfront Cape Town 8001, South Africa.

It is authorised in South Africa by the Financial Services Conduct Authority with FSP (Financial Services Provider) Number: 48248. Traze (Pty) Ltd does not carry out any Principal activities and is not an ODP.

To find this information on Traze’s website, visit Traze.com and head to the “Help Center” found under the “About Us” menu. Then, navigate to the General Questions section to access these details. Take not that partial information about their regulations can also be found in the footer of the website.

Traze Regulations in FAQ help Center

Being regulated is of paramount importance for both brokers and their clients. For brokers like Traze, the regulation provides credibility and helps build trust with their clients, who can be confident that their funds are safe and that the broker operates ethically and transparently. Regulation also ensures that brokers adhere to strict guidelines, maintain proper risk management practices, and provide accurate market information.

For clients, dealing with a regulated broker offers a level of security and peace of mind, knowing that their investments are protected, and their interests are safeguarded. Additionally, clients can be assured that they have recourse in case of disputes or issues with the broker.

Despite being relatively new to the market and not yet having a Trustpilot score or awards, Traze has made a strong impression by maintaining a solid regulatory framework. Through its association with well-respected regulatory authorities like the FCA and FSA, Traze demonstrates its commitment to providing its clients a secure and transparent trading environment. This strong foundation is a testament to the reliability of the broker, making it a worthwhile choice for traders seeking a regulated platform.

  • Financial Services Authority of Seychelles (FSA)
  • Financial Services Commission (FSC)

What Can I Trade with Traze?


Traze is a versatile online trading broker that offers a wide range of tradable assets to suit the diverse needs of its clients. We will provide an in-depth overview of the various asset classes available on Traze, including Forex, Indices, Shares, Commodities, and Crypto. This information can be found on Traze’s website by visiting the site and navigating to the respective sections under the “Trading” menu.

Forex

Forex trading, also known as foreign exchange trading, involves buying and selling currency pairs to profit from fluctuations in their exchange rates. Traze provides a comprehensive selection of currency pairs, including major, minor, and exotic pairs. The platform’s Forex section offers a live counter for available currency pairs and includes additional information about forex trading and answers to frequently asked questions, which can be particularly beneficial for novice traders.

Traze Forex feed

Indices

Indices trading allows investors to speculate on the price movements of a group of stocks representing a particular market or sector. Traze offers a wide range of global indices, enabling traders to diversify their portfolios and gain exposure to various economies. The Indices section on Traze’s website provides a live counter for available indices, as well as a detailed explanation of what indices are and a list of general FAQs to help traders understand this asset class better.

Traze Indices banner image and details

Shares

Traze provides access to a broad array of shares from leading companies across the globe, allowing investors to buy and sell stocks to capitalize on market trends. The Shares section on Traze’s website features a live counter displaying the available shares, along with a breakdown of what shares are and answers to common questions. This additional information empowers traders to make informed decisions and better understand share trading.

Traze Shares FAQ

Commodities

Commodity trading involves buying and selling physical goods like metals, energy, and agricultural products. Traze offers an extensive range of commodities, enabling traders to speculate on price movements and hedge their portfolios. The Commodities section on the website provides a live counter for the available commodities, alongside a comprehensive explanation of what commodities are and a list of relevant FAQs. This additional information helps traders gain a solid understanding of commodity trading and its nuances.

Traze Commodities advantages list and details

Crypto

Cryptocurrency trading has gained immense popularity in recent years, and Traze offers access to a variety of popular cryptocurrencies, such as Bitcoin, Ethereum, and Litecoin. The Crypto section on Traze’s website features an explanation of what cryptocurrencies are and answers to frequently asked questions. This supplementary information allows traders to understand the world of cryptocurrency trading better and make more informed decisions.

Traze Crypto FAQ answer

Additional information about each asset class and how it works is highly beneficial for traders. It enhances their understanding of the respective assets and enables them to make well-informed decisions when trading. This added layer of information empowers traders to develop effective strategies, manage risks, and ultimately achieve success in their trading endeavors.

Traze offers diverse tradable assets, catering to its clients’ varied interests and investment goals. By providing additional information and resources for each asset class, This broker ensures that traders understand the assets they are trading, leading to more informed decisions and better trading outcomes.

  • Cryptocurrency
  • Stocks (Shares)
  • Forex
  • Indices
  • Commodities

How to Trade with Traze?


Traze is a versatile online trading broker that offers a comprehensive suite of trading platforms to cater to the diverse needs of its clients. Traze’s trading platforms include MT4 for all devices, the Traze Mobile App, and their MAMM services. This information can be found on Traze’s website by visiting the site and navigating to the “Platforms” section under the main menu.

Traze Trading Platforms menu

MT4 for all devices: MetaTrader 4 (MT4) is the world’s leading Forex trading platform, known for its powerful analysis tools, a wide variety of instrument options, and fully scalable programs. Traze offers MT4 for all devices, including PCs, iOS, and Android mobile devices, allowing clients to trade anytime, anywhere. MT4 is a multi-award-winning solution that supports 3 chart types, 9 time periods, and 50 preset technical indicators. It is available in 39 languages and is compatible with Expert Advisors (EAs) and custom indicators.

Traze MT4 platform options

Why choose MT4 with Traze?

  • Most popular trading platform worldwide
  • Multi-award-winning solution
  • Diversify your portfolio through multiple assets (FX, stocks, indices, commodities) via one platform
  • Advanced notification signal system
  • Fully customizable interface

Then the Traze Mobile App is designed to provide an innovative, advanced, and more integrated trading environment for clients who want to trade on the go. It is available for both iOS (coming soon) and Android devices and features a simple, convenient, and user-friendly interface. With the Traze Mobile App, users can:

  • Access a one-stop operation system for registration, withdrawal, Deposit, and trading
  • Stay updated with in-second market conditions for forex, metals, crude oil, and indices
  • Use the Economic Calendar to stay informed about major events
  • Customize their investment by adding preferred products with one click
  • Manage multiple accounts and access the 7/24-hour deposit service

Traze Mobile header image with phone

Lastly, Traze’s Multi Account Manager (MAM) is designed for Money Managers, Hedge Funds, and Family Offices. With a MAM account, investors can sign a Limited Power of Attorney with their chosen manager, agree on a performance fee, and Traze will act as custodian, ensuring the manager receives the agreed-upon percentage while the investor retains full control of their account.

MAM Account features

  • Compatible with EAs and automated strategies
  • Supports 5 allocation methods: Proportional by Equity, Percent Allocation, Proportional by Balance, Allocation by P/L, and Percent Allocation by P/L
  • Real-time control of positions and P&L monitoring of managed accounts
  • Utilize all MT4 order types: stops, limits, trailing stops, close all, etc.

Traze Mam hero image and details

Traze’s trading platforms cater to the diverse needs of its clients by offering flexibility, convenience, and advanced trading features. With MT4 and the Traze Mobile App, clients can trade on the go, manage their portfolios effectively, and customize their trading experience. The MAM services provide additional support for clients who want to work with professional money managers. These platforms empower clients to make informed decisions, manage risks, and ultimately achieve success in their trading endeavors.

Traze offers a comprehensive suite of trading platforms to cater to the diverse needs of its clients. With MT4 for all devices, the Traze Mobile App, and MAM services, Traze ensures that clients can access a wide range of tools, features, and services that cater to their unique trading requirements. By providing clients with versatile and user-friendly platforms, Traze helps traders manage their investments effectively, stay informed about market conditions, and make well-informed decisions.

Moreover, the availability of advanced tools and resources on these platforms enables traders to analyze market trends, customize their trading strategies, and access expert advice when needed. This added layer of support empowers clients to develop effective trading strategies, manage risks efficiently, and ultimately achieve success in their trading endeavors.

In conclusion, Traze’s diverse range of trading platforms, coupled with its commitment to providing clients with a seamless and informed trading experience, makes it an ideal choice for traders looking to excel in the world of online trading. With its powerful and user-friendly platforms, Traze is well-equipped to help its clients achieve their trading goals and enjoy a superior trading experience.

Feature MT4 Traze Mobile App MAM
One-Click or One-Tap Trading Yes Yes Yes
Trade Straight off Charts Yes Yes No
Email Alerts or Push Notifications Yes Yes No
Mobile Alerts No Yes No
Stop Order Yes Yes Yes
Market Order Yes Yes Yes
Trailing Stop Order Yes Yes Yes
OCO Orders (One-Cancels-The-Other) Yes Yes No
Limit Order Yes Yes Yes
24hr trading Yes Yes Yes
Charting Package Yes Yes No
Streaming News Feed Yes Yes No

  • MetaTrader 4 (Windows, macOS, and Linux)
  • Traze Mobile App
  • MAM services

How Can I Open Traze Account? A Simple Tutorial


To sign up with Traze you will first need to head to their official website and then click on the “live account” button located in the header.

After that, you will be taken to the registration section, where opening a live account will only take four steps. The first page will have you fill out your name, mobile number, Email, and password. Note that once you have filled this in Traze will send you an OTP for the verification to continue.

After completing this page, you will be taken to the next. This page will confirm your country and then allow you to select your account type. Take note that because of the region we are located in, the only available account options are Standard and ECN. Residents in Malaysia will also have the option for a Cent (mini) account. Read through the terms and agreements, tick the box, and sign up.

Following that, you will essentially have signed up, and the next page will just account for the information you need when using MT4. It will also show your login details and account type.

Make sure to take down all these details and download and install MT4 on your local machine. Take note that you will still need to head to the homepage of your My.Traze account, and you can do this by selecting the “home page” button.

Remember that Traze has many methods for depositing funds; we will cover that later. Also, before you start trading, you will need to deposit some funds and be able to do this from the client area. View the screenshot below to understand how this could be done.

  • Head to Traze's official website and click "live account" in the header
  • Complete the registration section (4 steps)
  • Fill out your name, mobile number, Email, and password
  • Receive and enter OTP for verification
  • Confirm country and select the account type (Standard or ECN; Cent account for Malaysian residents)
  • Agree to terms and conditions and sign up
  • Note login details and account type for MT4
  • Download and install MT4 on your local machine
  • Visit the homepage of My.Traze account
  • Deposit funds before trading (various deposit methods available)

Traze Charts and Analysis


As a relatively new broker in the trading industry, Traze is dedicated to providing its clients with valuable trading resources that can significantly enhance their trading experience. Although their current offerings may be somewhat limited, the broker is actively working on expanding and improving their suite of trading tools. In this article, we will explore some of the existing resources provided by Traze, including CFD Expiration Date, Economic Calendar, and Copy-Trading Platform.

Traze provides essential information on CFD expiry dates for specific assets. As a trader, you have the option to close any open position(s), let them expire, or roll them over. Rolling over means that any existing pending order(s) will be adjusted symmetrically to reflect the price difference between the expiring and new contracts. This feature is crucial for traders as it helps them make informed decisions about their open positions.

Then Traze’s Economic Calendar is a useful resource that allows traders to monitor market-moving events, such as monetary policy decisions, scheduled events, news releases, and other economic indicators. These events can significantly impact the financial markets, and staying informed about them can be vital for traders to make well-informed decisions and develop effective trading strategies.

Traze Economic Calendar

Lastly, The Traze Copy-Trading Platform offers traders the opportunity to replicate the performance of the platform’s top-earning investors. This easy-to-use, free trading tool is an inclusive platform that does not require extensive trading knowledge or experience. By copying trades from successful investors, traders can save time, diversify their portfolios, and potentially grow passive income.

This copy-trading platform is intuitive and ensures seamless and optimized order execution while providing traders with total control over their trades and strategy. It is an excellent resource for both new and experienced traders, offering valuable insights and opportunities for growth.

Traze Copy Trading banner image and details

Trading resources like these are a significant benefit for both prospective new traders and current clients. They provide essential information and tools that can greatly enhance the trading experience and contribute to the overall success of the trader. You can find more information on these resources by visiting the Traze website and heading to the “trading tools” menu section.

Traze is committed to providing valuable trading resources that cater to the needs of its clients. As the broker grows and expands its offerings, clients can look forward to an even more comprehensive and supportive trading environment.

  • CFD Expiration Date
  • Economic Calendar
  • Copy-Trading Platform

Traze Account Types


Traze offers a variety of trading account types to cater to different traders’ needs and preferences. This section outlines the key features of the Cent Trading Account, Standard (STP) Trading Account, and ECN Trading Account, providing a comprehensive overview to help you determine which account type is best suited for you.

The Cent Trading Account is designed for traders seeking a more accessible entry point. With a minimum initial deposit of just $15, the Cent Account utilizes US Cents as its base currency and operates with micro lot sizes of 1,000 units. This account type is perfect for beginners who want to test their trading strategies without risking significant capital. It also enables traders to diversify their portfolios by opening multiple accounts with small initial deposits. Intermediate traders can take advantage of the low entry price to experiment with different trading approaches, enhancing their skills and knowledge of the market.

Key Features;

  • Initial Deposit: $15
  • Base Currency: US Cents
  • Minimum FX Spread: 1.5
  • Leverage: Up to 1:2000
  • Standard Lot Contract Units: 1,000
  • Maximum Open Positions and Pending Orders: 200
  • Order Volume: From 0.01 to 100 lots (with 0.1 step)
  • Stop-Out Level: 20%
  • Market Execution: From 0.3 sec

The Standard (STP) Trading Account offers Straight Through Processing, allowing trade orders to be sent directly to liquidity providers for instant execution at real-time market prices. This account type is ideal for everyday traders who want competitive pricing and immediate order execution without interference. By eliminating the middleman, traders can reduce additional costs and benefit from the most competitive market prices. The $50 minimum Deposit for the Standard STP Trading Account is considered a competitive entry point, making it accessible for a wide range of traders.

Key Features;

  • Initial Deposit: $50
  • Base Currency: USD
  • Minimum FX Spread: 1.3
  • Leverage: Up to 1:500
  • Standard Lot Contract Units: 100,000
  • Maximum Open Positions and Pending Orders: 200
  • Order Volume: From 0.01 to 30 lots (with 0.1 step)
  • Stop-Out Level: 30%
  • Market Execution: From 0.3 sec

The ECN Trading Account connects traders directly to other market participants through Electronic Communications Networks, offering increased transparency and better trading conditions. This account type is ideal for traders seeking the lowest possible spreads and more efficient trading executions. Short-term traders looking to capitalize on sudden market fluctuations can benefit from the increased flexibility and extended trading hours offered by an ECN Trading Account. The $200 minimum deposit provides a reliable and safe trading environment with the lowest spreads available.

Key Features;

  • Initial Deposit: $200
  • Base Currency: USD
  • Minimum FX Spread: From 0.2
  • Leverage: Up to 1:500
  • Standard Lot Contract Units: 100,000
  • Maximum Open Positions and Pending Orders: 200
  • Order Volume: From 0.01 to 50 lots (with 0.1 step)
  • Stop-Out Level: 50%
  • Market Execution: From 0.3 sec

Traze offers a diverse range of trading account types to accommodate traders with varying levels of experience and investment goals. Whether you’re a beginner looking to test the waters with a Cent Trading Account, an everyday trader seeking competitive pricing through a Standard STP Trading Account, or an experienced trader aiming for the lowest possible spreads.

Feature Cent Account Standard (STP) Account ECN Account
Account Currencies Multiple Multiple Multiple
Available Leverage Up to 1:2000 Up to 1:500 Up to 1:500
Minimum Deposit ≥ $15 ≥ $50 ≥ $200
Commission Per Trade None None Commissions may apply
Decimal Pricing 5 5 5
Trading Instruments 100+ 100+ 100+
Min. Lot Size Per Trade 0.01 0.01 0.01
Max. Lot Size Per Trade Not specified Not specified Not specified
Spreads From 1.5 pips From 1.3 pips From 0.2 pips
Demo Account Yes Yes Yes
Swap/Rollover Free Not specified Not specified Not specified
Hedging Yes Yes Yes
Scalping Yes Yes Yes
Copy Trading Support Yes Yes Yes
Available to US Residents No No No

  • Cent Account
  • Standard (STP) Account
  • ECN Account

Do I Have Negative Balance Protection with This Broker?


Traze is dedicated to ensuring the safety and security of its clients’ funds. One way they achieve this is by providing negative balance protection for all account types, ensuring traders will never owe more than they have deposited. Furthermore, Traze offers an Investor Compensation Fund for added security. To learn more about these features, you can visit their website and head to the “General Questions” section in the Help Center.

Traze Negative Balance Protection help center FAQ

Negative balance protection is a crucial feature that top-tier brokers offer to their clients. This policy ensures that your account balance will never go below zero, meaning you will not be responsible for any additional losses beyond your initial deposit. This safety measure offers traders peace of mind, knowing they will not incur any unexpected debts, and it is especially helpful for inexperienced traders or those using high leverage.

Traze is committed to providing additional protection for its clients by offering an Investor Compensation Fund. According to the Help Center’s “General Questions” section, customers of Zeal Capital Market (UK) Limited, a company authorized and regulated by the Financial Conduct Authority in the United Kingdom, are protected by the Financial Compensation Scheme (FSCS). In the event that Zeal Capital Market (UK) Limited fails, each customer is automatically safeguarded and can claim up to £85,000 of their invested funds.

Both negative balance protection and investor compensation funds are valuable features for clients. These measures provide financial security and build trust and credibility for the broker. Top-tier brokers now consider these policies as standard to lower the barrier to entry for new clients and ensure a positive trading experience.

Traze prioritizes its clients’ financial safety by offering negative balance protection across all account types and an Investor Compensation Fund. These features promote a secure trading environment and encourage more traders to join the platform, knowing their investments are well-protected.

  • Yes, on all accounts
  • Investor compensation fund

Traze Deposits and Withdrawals


Traze provides its clients with a range of convenient deposit and withdrawal methods to ensure a seamless trading experience. All the necessary information regarding these methods can be found in the Help Center on their website.

Traze supports multiple deposit methods, including international bank transfers, local bank transfers, credit/debit cards, and e-wallets. International bank transfers can be made in US dollars to Traze’s DBS bank account in Singapore, with a minimum deposit of USD 1,000. Local bank transfers are available for clients in Southeast Asia and offer a more cost-effective way to deposit funds. Credit/debit card deposits are accepted through VISA and Mastercard, with a minimum deposit of USD 200 and a maximum of USD 10,000. E-wallets such as Skrill, Neteller, and Perfect Money are also supported, allowing clients to fund their trading accounts using their e-wallet balance.

Deposit Methods

  • International bank transfer
  • Local bank transfer (Southeast Asia)
  • Credit/debit card (VISA and Mastercard)
  • E-wallets (Skrill, Neteller, Perfect Money)

To withdraw funds from your trading account, you must first ensure that your identity and bank account are properly verified. You can withdraw to the original payment method used for depositing up to the amount deposited. Any profits must be withdrawn to a verified bank account. Withdrawals typically take 24 hours to process, depending on the payment method used. The minimum withdrawal amount is USD 15, and Traze does not charge any fees for deposits or withdrawals. However, your bank or third-party payment provider may apply fees, especially for currency conversions.

Withdrawal Methods

  • The original payment method used for a deposit (up to the amount deposited)
  • Bank account (for profits and excess amount)

Before making a withdrawal, it’s essential to check your trading account margin, as withdrawing funds may impact your margin level. It’s best to withdraw without open positions unless you are confident you’ll have enough margin to maintain your positions. Additionally, ensure your identity and bank account are verified before initiating a withdrawal to avoid unnecessary complications.

Traze offers a variety of deposit and withdrawal methods, catering to the diverse needs of its clients. By visiting the Help Center on their website, you can find detailed information about each method and how to use them effectively for a smooth trading experience.

  • International bank transfer
  • Local bank transfer (Southeast Asia)
  • Credit/debit card (VISA and Mastercard)
  • E-wallets (Skrill, Neteller, Perfect Money)
  • The original payment method used for a deposit (up to the amount deposited)
  • Bank account (for profits and excess amount)

Support Service for Customer


At Traze, customer support is a top priority, ensuring clients can access timely assistance and guidance whenever needed. The available support options are comprehensive and convenient, catering to the diverse needs of traders and clients. Traze’s customer support can be found on their website under the “Contact Us” section in the “About Us” menu.

The customer support options at Traze include;

24-hour hotline: Clients can reach Traze’s support team around the clock via their hotline number, 400-8692-878. This service ensures that traders receive immediate help in case of any issues or queries that might arise during their trading activities.

Customer support email: For those who prefer to communicate via Email, Traze offers a dedicated customer support email address, cs@traze.com. This channel allows clients to reach out with detailed questions or concerns and receive a response from the support team in a timely manner.

Traze Contact Us Header

Contact form: Traze’s website features a contact form that clients can fill out with their inquiries. This option provides an additional avenue for reaching the support team and ensures that all client concerns are addressed.

Traze Contact Us contact form

Live chat: Accessible directly from any page on Traze’s website, the live chat feature enables clients to engage with the support team in real-time. This instant communication channel is particularly useful for urgent matters or quick clarifications.

These customer support options are essential for traders and clients, as they can encounter various challenges or uncertainties while trading. Some common reasons for seeking support include account-related inquiries, technical issues, questions about trading tools and platforms, and guidance on trading strategies. By offering diverse and efficient support channels, Traze demonstrates its commitment to providing clients with a seamless and enjoyable trading experience.

Traze Customer Support Overview
Supported Languages English, Chinese, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, Arabic, and several others

 

Customer Service By Traze
Customer Service Hours 24/7
Email Response Time Within 24 hours
Telephonic Support Yes
Personal Account Manager Yes

  • Supported Languages: English, Chinese, Spanish, French, German, Italian, Portuguese, Russian, Japanese, Korean, Arabic, and several others
  • Customer Service Channels: Live Chat, Email, Phone, Contact Form
  • Customer Service Hours: 24/7

Prohibited Countries: Where Can I Not Trade with this Broker?


Traze is subject to certain limitations and restrictions in its operations across different countries. These restrictions are primarily due to varying regulations, laws, sanctions, and entities that dictate the operation of financial service providers in different regions of the world.

While it’s difficult to provide a comprehensive list of countries where Traze is not allowed to operate, some common jurisdictions where many forex brokers face restrictions include the United States, Canada, Iran, North Korea, and Syria. The reasons for these restrictions vary but typically involve;

  • Regulatory barriers: Different countries have specific regulatory bodies that oversee and govern financial service providers. In some cases, these regulatory bodies impose strict rules and requirements that brokers must adhere to. If a broker like Traze does not meet these requirements, they may be unable to operate in that jurisdiction.
  • Legal restrictions: Some countries have laws that explicitly prohibit or limit the operation of forex brokers. These legal restrictions are often in place to protect local investors’ interests and maintain the financial market’s stability.
  • Sanctions: In certain cases, international sanctions imposed on a country or its financial sector may prevent brokers like Traze from operating within that jurisdiction. Sanctions are typically used as a political tool to achieve specific objectives, such as encouraging changes in behavior or compliance with international norms.
  • Local entities: The presence of local regulatory entities may hinder the ability of foreign brokers to enter a market. These entities often prioritize the development and promotion of domestic financial service providers and may restrict the operations of foreign brokers to protect local interests.

Compliance and risk management: Brokers must also consider the risks and costs associated with compliance in specific jurisdictions. Entering a market with strict regulations or high levels of scrutiny may result in increased operational costs and potential legal challenges, which could deter brokers like Traze from operating in those regions.

In summary, the inability of brokers like Traze to operate in certain countries is primarily due to the complex interplay of regulations, laws, sanctions, and entities that shape the global financial landscape. These restrictions are often in place to protect local investors, maintain market stability, and ensure that financial service providers operate in a responsible and transparent manner.

  • North Korea
  • Iran
  • Canada
  • USA
  • Syria

Special Offers for Customers


Traze is gradually establishing its presence in the industry. Although they do not offer promotional or special offers, they have a robust partnership program for Introducing Brokers and Affiliates. You can always stay updated on their latest promotions by visiting their website’s “promotions” section.

Traze Promotions menu

The partnership program plays a vital role in Traze’s growth strategy. They have developed a competitive model for marketing affiliates that provides proper remuneration while giving them access to essential tools for monitoring lead conversions, first account deposits, and client behavior. Partners can access banners, educational material, and more through their affiliate portal.

Introducing Brokers (IBs) benefit from Traze’s Standard STP Trading Account, which offers excellent market prices through direct positions made with liquidity providers and instant order execution. IBs can access real-time commission, a multi-level IB structure, flexible commission setting, easy deposit and withdrawal, clear IB relationship hierarchy, and comprehensive client activity reports. A minimum deposit of $200 provides a competitive entry point for traders.

Traze IB overview

On the other hand, fund managers can also take advantage of Traze’s Standard STP Trading Account, enjoying the same benefits that IBs receive.

Marketing Affiliates are considered an integral part of Traze’s success, as they help drive growth and customer acquisition. These affiliates have access to a variety of resources, including optimized marketing materials, 24/7 data and analytics, and client-oriented support.

Promotions, partnerships, and special offers like signup bonuses, competitions, and others are crucial for brokers for several reasons;

  • Attract new clients: Promotions and special offers can entice potential clients to sign up, providing brokers with a larger customer base.
  • Enhance customer loyalty: By offering exciting promotions and rewards, brokers can maintain a loyal client base, keeping existing customers engaged and satisfied with the services provided.
  • Boost brand awareness: Partnerships with Introducing Brokers and Affiliates can help increase brand exposure, driving more potential clients to the platform.
  • Encourage trading activity: Promotions and special offers can motivate traders to increase their trading activity, generating more revenue for the broker.
  • Stay competitive: In a highly competitive industry, offering attractive promotions and special offers can help a broker stand out from the competition and gain an edge in the market.

While Traze currently doesn’t have any promotions or special offers, its partnership program for Introducing Brokers and Affiliates allows them to grow and expand its reach. It’s essential to watch their website for upcoming promotions and offers, as they can bring added value and benefits to clients and partners alike.

  • IB (Introducing Broker)
  • Affiliate Program

Traze Review Conclusion: Reputable Broker with Easy-to-use Platform


Traze has established itself as a safe and reliable broker in the industry, offering a range of features and services that cater to the needs of different types of traders.

PIPPENGUIN

In conclusion, Traze has established itself as a safe and reliable broker in the industry, offering a range of features and services that cater to the needs of different types of traders. The following factors contribute to its credibility and trustworthiness:

  • Regulation: Traze is regulated by top-tier financial authorities, ensuring that they adhere to strict rules and guidelines, ultimately protecting their clients’ interests.
  • Negative Balance Protection: All account types provided by Traze come with negative balance protection, preventing clients from losing more money than they have invested, thus safeguarding their financial well-being.
  • Investor Compensation Fund: Traze’s clients are protected by the Financial Compensation Scheme (FSCS) if they are Zeal Capital Market (UK) Limited customers. This means that clients can claim up to £85,000 of their invested funds in the unlikely event of the company’s failure.
  • Transparent Deposit and Withdrawal Methods: Traze offers a variety of deposit and withdrawal methods, ensuring clients have access to a convenient and efficient way to manage their funds. The broker also provides clear guidelines and support for these transactions.
  • Comprehensive Customer Support: Traze’s customer support is accessible through multiple channels, including a 24-hour hotline, Email, live chat, and a contact form. This ensures that clients have access to assistance whenever they need it.
  • Partnership Programs: Traze’s partnership programs for Introducing Brokers and Affiliates demonstrate their commitment to growth and fostering strong relationships within the industry, which contributes to their overall credibility.

While Traze may not offer promotions or special offers, their focus on providing their clients a secure and reliable trading environment makes them trustworthy brokers. By combining strong regulatory oversight, comprehensive client protection measures, transparent financial transactions, and excellent customer support, Traze has built a solid foundation that promises a safe and reliable trading experience for traders and investors alike.

Summary and Key Takeaways


In summary, Traze has emerged as a noteworthy broker in the financial industry, offering a wide range of services and features to cater to various types of traders. Key takeaways from our discussion on Traze include:

  • Regulation: Traze operates under the strict oversight of top-tier financial authorities, ensuring a secure and transparent trading environment for its clients.
  • Account Types: Traze offers a variety of account types to suit different trading styles and preferences, each equipped with negative balance protection.
  • Investor Compensation Fund: Clients of Traze have the added security of being protected by the Financial Compensation Scheme (FSCS) if they are customers of Zeal Capital Market (UK) Limited.
  • Deposit and Withdrawal Methods: Traze provides multiple convenient and transparent deposit and withdrawal methods, accompanied by comprehensive support and guidelines.
  • Customer Support: The broker offers a diverse range of customer support channels, such as a 24-hour hotline, Email, live chat, and a contact form, ensuring clients receive assistance whenever needed.
  • Partnership Programs: Traze’s partnership programs for Introducing Brokers and Affiliates contribute to their growth and industry relationships, enhancing their overall credibility.

Traze’s commitment to providing a secure, reliable, and transparent trading environment sets it apart as a trustworthy broker. The combination of robust regulatory oversight, versatile account types, comprehensive client protection measures, transparent financial transactions, and exceptional customer support makes Traze an attractive choice for traders and investors seeking a reliable and secure trading experience.

  • Regulated by top-tier authorities
  • Variety of account types with negative balance protection
  • Financial Compensation Scheme (FSCS) protection
  • Multiple deposit and withdrawal methods
  • Diverse customer support channels
  • Partnership programs for Introducing Brokers and Affiliates
  • Commitment to a secure and transparent trading environment

FAQs


Is Traze good for beginners?

Yes, Traze is suitable for beginners as it offers a user-friendly platform, educational resources through Z Academy (coming soon), and a Cent Trading Account with a low minimum deposit requirement, making it accessible for those new to trading.

Is Traze legit?

Yes, Traze is a legit online trading platform. It is the trading name of Zeal Group, which is regulated as a Securities Dealer by the Financial Services Authority of Seychelles (FSA) under license number SD027.

Is Traze legal?

Yes, Traze is legal and operates within the regulatory framework provided by the Financial Services Authority of Seychelles (FSA) and the Financial Conduct Authority (FCA).

Does Traze have copy trading?

Yes, Traze offers copy trading through its Traze Copy Trading feature. This allows traders to automatically replicate the performance of the platform’s top-earning investors, making it easier to build a successful portfolio.

Is Traze safe?

Traze is considered safe as it is regulated by the FSA and FCA, adheres to top-tier security practices, and offers transparent and neutral trading conditions. However, as with any investment, trading financial derivatives carries inherent risks, and it’s essential to understand these risks before starting.

8 reviews for Traze Review 2024: How Good Is Traze?

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    Traze Review 2024: How Good Is Traze?
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